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Shipping Policy

1. Sending Items to Us

  • Customers are responsible for sending their items (e.g., automotive electronics, keys, or other components) to us for repair or cloning.

  • We recommend using a tracked and insured postal or courier service, as we cannot accept responsibility for items lost or damaged in transit to us.

  • Please include your contact details (name, phone number, and return address) and a brief description of the fault or service required inside the package.

 

2. Processing Time

  • Once we receive your item, we will inspect it and confirm the work required.

  • Most repairs or cloning services are completed and shipped back within 24hrs, unless otherwise stated.

  • If additional time is needed, we will contact you to let you know.

 

3. Return Shipping

  • All completed items are returned using tracked delivery (usually Royal Mail or courier service).

  • Return shipping costs are typically included in your service price unless otherwise agreed.

  • If you require express or insured delivery, please let us know in advance — additional charges may apply.

 

4. Delivery Areas

  • We currently ship within the United Kingdom.

  • For international customers, please contact us before sending any items to confirm shipping availability and costs.

 

5. Lost or Damaged Shipments

  • We take care to pack all items securely.

  • In the event an item is lost or damaged during return shipping, please contact us immediately.

  • We will assist you in filing a claim with the delivery provider.

  • Nubs Auto Tech is not responsible for items lost or damaged while in transit to us.

 

6. Incorrect Addresses

Please ensure all shipping details are correct when placing an order or sending items. We cannot be held responsible for delays or losses caused by incorrect or incomplete addresses.

 

7. Packaging Recommendations

When sending your items:

  • Use strong, protective packaging.

  • Wrap delicate components in bubble wrap or foam.

  • Label your parcel clearly with your name and return address.

 

8. Contact Us

If you have any questions about shipping, please contact us at:

Nubs Auto Tech
Email: [Insert your contact email]
Location: South Wales, UK

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